Frequently Asked Questions
Everything you need to know about shopping with 961Souq.
Are all products on 961Souq genuine and original?
Yes, we guarantee that all electronics, gadgets, and accessories sold on 961Souq are 100% authentic and sourced directly from authorized distributors.
What are the available payment methods?
We accept Cash on Delivery (COD) across Lebanon, as well as major credit/debit cards and digital wallet payments for your convenience.
How long does shipping take within Lebanon?
Standard delivery typically takes 2 to 4 business days. You will receive a tracking update once your order has been dispatched from our warehouse.
Do my electronic purchases come with a warranty?
Most of our electronic devices come with a standard manufacturer's warranty. The specific duration and terms are listed on each product's individual page.
What is your return and exchange policy?
You can return or exchange a product within 7 days of delivery, provided it is in its original, unopened packaging and accompanied by the receipt.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact our customer support team immediately at [email protected] with photos of the item for a prompt replacement.