Returns & Exchanges

At 961Souq, we strive to ensure your electronics arrive in perfect condition with a seamless 14-day return and exchange policy for all eligible products. If your item is defective or does not meet your expectations, our team is committed to providing a swift resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your 961Souq account or contact our customer support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Ensure the electronic device is in its original packaging, including all accessories, manuals, and warranty cards, to qualify for a full refund or exchange.

• 3.
  Schedule a Pickup

  Once your request is approved, our logistics partner will contact you to schedule a convenient pickup time from your doorstep at no additional cost for defective items.

• 4.
  Inspection and Refund

  Our technical team will inspect the returned item to verify its condition; once confirmed, your refund or replacement will be processed within 3 to 5 business days.